Privacy Policy

How Signature Property Agents Safeguard Your Personal Information

Signature Property Agents is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.signaturepropertyagents.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Signature Property Agents will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

617 Port Hacking Road Lilli Pilli NSW 2229

office@signaturepropertyagents.com.au

02 9526 6233

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Information for Clients

From 1 July 2026, Signature Property Agents is a reporting entity for designated services under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the AML/CTF Rules.

This means that when we provide designated services under the AML/CTF Act, we are required by law to identify and verify our customers and comply with other obligations under the Act.

We handle the personal information we collect for these purposes in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

To meet our legal obligations, we collect and verify identity information about our customers and, in some cases, the individuals who ultimately own or control a company, trust or other legal entity.

This information usually includes your full name, date of birth and residential address, together with details from a current identity document, such as the document type, number and expiry date.

Depending on the circumstances, we may also ask for information about the source of funds, source of wealth, or the purpose and nature of the transaction where required to meet our legal obligations. We may also request additional information or documentation where required to meet our legal obligations or where enhanced customer due diligence is necessary.

We may also be required by law to report certain transactions or suspicious activities to AUSTRAC. 

We collect this information to:

         -  Confirm your identity;

         -  Understand the nature of the property transaction;

     - Assess the risk of money laundering or terrorism financing; and

     -   Caarry out the ongoing customer due diligence required during our business relationship with you.

If you do not provide the information we require, we may be unable to act for you or complete the transaction.

We may disclose your personal information to AUSTRAC where required by law, and to the identity verification provider we use to confirm your identity. We use AplyID to conduct identity verification on our behalf. Information collected through AplyID is handled in accordance with its privacy and security practices. Information is stored in Australia and is not transferred overseas.

We take reasonable steps to keep your information secure and have procedures in place to respond promptly if a data breach occurs.

Where possible, we avoid retaining full copies of identity documents. Where a copy is collected, we retain it only where reasonably necessary and take reasonable steps to securely destroy or de-identify it once it is no longer required. Instead, we generally record only the information required to meet our legal obligations, such as your name, date of birth, residential address, document type, document number, expiry date, the verification method used and the outcome of the verification.

We retain the records we are required to keep for seven years after the end of our business relationship with you, or your last transaction with us, as required by the AML/CTF Act.

Our AML/CTF obligations apply to sellers and other customers where we provide designated services under the AML/CTF Act. We appreciate your cooperation in helping us meet these legal requirements.

You may request access to, or correction of, the personal information we hold about you. Further information about how we collect, use and disclose personal information is available in our Privacy Policy.

If you have any questions about this policy or wish to make a privacy complaint, please contact our Privacy Officer:

Melinda Barnes

Privacy Officer

Signature Property Agents

2/617 Port Hacking Road, Lilli Pilli NSW 2229

Email: melinda@signaturepropertyagents.com.au

Phone: 0406 662 977

We will acknowledge your complaint promptly and aim to respond within 30 days.

Last Updated: 29th June 2026